Refund Policy
Last updated: October 2026
Wapaci subscription plans are billed monthly in advance, either via Razorpay (for accounts signed up directly through wapaci.com) or via Shopify App Pricing / the Shopify Billing API (for accounts installed through the Shopify App Store).
1. Subscription Charges
Your subscription renews automatically each month until you cancel. Cancelling stops future renewals — it does not refund the current billing period, which you've already had access to.
You can cancel anytime from your account settings, or by contacting support@wapaci.com.
2. Refunds
We don't offer refunds or credits for partial billing periods, unused messages, or a decision to stop using Wapaci partway through a paid month.
If you were charged in error — a duplicate charge, a charge after you'd already cancelled, or a billing issue on our end — contact support@wapaci.com and we'll investigate and correct it.
3. Third-Party Charges
External services you connect, such as WhatsApp / Meta or your ecommerce platform, may have their own fees. Those charges are billed by those providers under their own terms and are not collected by Wapaci.
4. Contact
For questions about this policy or a specific charge, contact us at support@wapaci.com.